General Issue:

  • Contact us?
    Biz Tel: +86-21-55054538
    Cs Tel: +86-21-51693270
    Support Email: cs(at)mmmooo.com
    Biz cooperation: ljl(at)mmmooo.com
  • How to shop at MMMOOO?
    In the new version site, we simplify the shopping progress, you wont need to register an id, just start to input your email and related PIN or IMEI, then you can place the order safely and quickly. The payment is done at PayPay side, so all privacy is guaranteed. Then you can activate our app instantly in a automatcially way without manual support.
    For non PIN/IMEI protected products, you may buy easily in Ovi Store, BlackBerry App World, App Store these phone producer official store.
     

Products Issue:

  • How can I register the app after purchase?
    Have purchased the app,just enter the app,press BB key,choose "Unlock Full Version>Register" or "Register",choose a network model and click "OK" button!
     
  • Why I meet "network failed"error when I try to register app?
    Meet "Network Failed" error,please try other network model one by one after you click "Register"
     
  • Why I can not see "OK" button when choose a network model to register?
    That is because the system font size too big. Go your phone "Options" >> "Screen/Keyboard" >> "Font Size", to make the size more smaller. Then go back to the app and try to register once again.  
     
  • Why I meet "The registration can not be done via mmmooo license manager.please check whether you bought it or input a wrong pin?"after purchased?
    Kindly send us the buying form email or .pdf from the vendor(our partner sites which sell our product), so we can confirmed you bought at our partner sites; If you bought at our own site, you can just give us the order email ID, then we can confirm what you bought. Please send your phone PIN and app name to This email address is being protected from spambots. You need JavaScript enabled to view it. we will check it for you!
     
  • How can I find my BBM PIN?
    From the Home screen go to "Options" . Select Status. . Note your PIN number. Or click "Ctrl+Alt+h",you will find it!
     
  • How can I find the theme in my phone after installed?
    After download a theme,,go "Options" >> "Themes", in the list you could find it!
     
  • Why I meet "An error has occured,please try later" when download apps and themes from App World?
    For this issue, we suggest you to contact with App World directly, as we do not have right to solve it!
     
  • Why I can not register apps after I change a new phone?
    Send us your old phone PIN and the new one, and app name to This email address is being protected from spambots. You need JavaScript enabled to view it. we will transfer the registration licence for you!
     
  • How to delete an app in my Blackberry?
    Go "Options" >> "Applications" >> "Third Party", find out what you want to delete, press BlackBerry Key, select "Delete", the app will be removed !
     
  • How can I get back my default wallpaper after I push the weather to homescreen of Weather Plus?
    Enter weather plus, then press BlackBerry Key, in the pop-up, select "Options" >> push to Homescreen" >> off". Then go your phone"Options" >> "Theme" >> "Theme Defaults" >> "Wallpaper", you could get your default homescreen wallpaper back.
     
  • Why I can not update weather information in Weather Plus?
    Please enter Weather Plus,press Blackberry key and choose "Options>Network",try other network mode,or pull the battery off your phone to reboot!
     
  • Why I can not update weather information in Weather Plus after I try all methods?
    Contact us with This email address is being protected from spambots. You need JavaScript enabled to view it. ,we will check the issue in details !
     
  • Why the "Media Panel" is missing after I active MMMOOO's themes?
    It is caused by the "MMMOOO LINK" we edit to the theme,we are searching method to solve it now,please give us some time:)
     
  • How to push weather information to homescreen of Weather Plus after registered?
    Please enter weather plus, and then press Blackberry key, in the pop-up, select "Options">>"Push to homescreen">>"On", then save! Then press Blackberry key, in the menu, select "Push to homescreen".
     
  • Why I can not move the position of Cliparts and Text in Photoclub?
    Please press 'alt' +" navi"or press 'shift+navi' to move their position.
     
  • Why I can not find "Newspaper Lite" and "Green 2010 Shanghai World Expo" after download in my phone of OS 6 version?
    Sorry ,it is because these themes are designed in 2010,they does not support OS6.0 at present.
     
  • Where can I find my files and pictures locked in iLock Pro if I delete the app accidently?
    Go to your phone "Application>Files>File Folder", press BB key,choose "Show Hidden",and you can see them.
     
  • How can I unlock my files in iLock Pro if I delete the app accidently?
    Please reinstall iLock Pro,then you will find your locked files in it and unlock them.
     
  • Why I can not see the images in Calling Screen like screenshots of OS 7 themes?
    As RIM does not release official OS 7 Theme Studio,there are some restrictions in our OS 7 themes now,sorry for this,we will try our best to make themes better in future:)
     
  • How can I unlock iLock if I forget my password?
    Here is the super password for ilock: 0x51f6a825235b338eL
     
  • How can I unlock iGallery if I forget my password?
    Here is the super password for iGallery: 283b0048217b5885
     
  • How can I unlock Fingerprint Unlock I forget password?
    Press and hold the calling key(the left key besides the Blackberry key) for about 5 seconds,it will unlock your phone.
     
  • How can I record voice in Talking Monkey/Talking Shirley/Rocking Bunny?
    Enter the app,click the recording icon which likes a mircophone,,it will record voice,then click that icon again,it will play!
     
  • Why I can not register in free version?
    As the free version is a trail file,if you want to register full version,please purchase the app in our website:http://www.bb.immmooo.com/CMS/Home.htm?Itemid=5
     
  • Why I can not register the app that I have already actived before?
    Just send your PIN and app name to This email address is being protected from spambots. You need JavaScript enabled to view it. we will check it for you.
     
  • Why I always see "Make a review" window when I try to close the app?
    Sorry for this,just because our program cannot detect whether you have lefe a review for it, it will always be there,please ignore it:)
     
  • How can I change the Unit to Celsius/Fahrenheit in Weather Plus?
    Enter Weather Plus,press BB key,choose "Options>Display Temperature Model"choose "Celsius/Fahrenheit",then save.
     
  • Why Weather Plus could not push the icon to the default theme wallpaper?
    Because Weather plus could not read your theme wallpaper, it was embed in the .cod file, we will try our best to make it come true in future!
     
  • How to see my phone model and OS version?
    You can get this info. by going to Options > About.
     
  • Why I recieve an email that say the promotion is closed when I want to register your apps?
    Currently,,the promotion of some apps are closed ,we cannot register it for you free,such as "Mega Smileys","PhotoClub" and so on,apologise for the trouble.
     
  • Why I can not unlock my picture after I update "Private Album" or delete the app accidently?
    For this issue,please do not worry,and send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. we would help you solve it.
     
  • What should I do if I purchase twice for your product in App World?
    If you want to have a refund,please contact with App World,they will solve it for you because we do not have right to refund! We could compensate you with another product if you like,contact with This email address is being protected from spambots. You need JavaScript enabled to view it. to get more information.
     
  • Does Fingerprint unlock app really entry our fingerprint?
    Actually,this app is an virtual fingerprint software,it depends the "time"you set in the app,because there is no way to input your real fingerprint in mobilephone now:)
     
  • How to use "Mega Emoji" after installed?
    After you install this app,when you compose messages or BBM messages, press BB key> you will find "Insert Mega Emoji" on the menu.
     
  • Why is there a paid update for a theme which is free at first?
    For the free is only in limited time, so we would change it to paid version after promotion, if you have already installed it,it is no need to update for you.
     
  • Why I still can view my message from Notification bar after I locked "Messages" in "iLock"/"iLock Pro"?
    Sorry,this is a limited feature of ilock/ilock pro,we can not lock "notification"bar of message,apologise for the trouble:)
     
  • How can I move the weather app to weather slot in homescreen?
    For OS5 system phone: . Find the weather app in Downloads,put the cursor in the weather icon,press BB key,in the pop-up frame,select "move to folder>home". . Put cursor upon weather icon in Home Menu,press BB key,choose "Move",bring it to the first place,all will be okay!
    For OS6 system phone: Put cursor upon weather icon in Home Menu,press BB key,choose "Move",bring it to the first place,all will be okay!
     
  • What will happen if I insert password over the times I set in iLock Pro?
    The app will lock your phone for 30 minutes,you can reboot your phone to release your phone.
     
  • What should I do if I forget the password of "iLock Pro"?
    Just delete ilock pro ,reboot your phone,then reinstall the app,and you can reset the password.
     
  • Why I need register some apps again after reboot?
    For this issue,please tell us which app to us,Email:This email address is being protected from spambots. You need JavaScript enabled to view it. . We will fix it asap!Thanks very much!
     
  • What can I do if I find a bug of one theme that I purchase?
    Please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and tell us the bug you find,we will try our best to fix it! And we would compensate you with another premium theme:)
     
  • How to use Fingerprint Unlock after installed in my Nokia phone?
    Actually,this app is an virtual fingerprint software,it depends the "time" you set,because there is no way to input your real fingerprint in mobilephone now! Then after the backlight of the phone is off or click lock button,the app will lock your phone,and you can unlock your phone depends the time !
     
  • How can I unlock my phone if I forget password of MazeLock/Fingerprint Unlock in my Nokia phone?
    Please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. we will send you a super password to unlock it.
     
  • When I run MyPhone, I get error flash content: 4
    It usually due to the limit of phone memory. As the phone has limited memory which will be allocated to the running applications. So when you are running too many applications, the phone can not allocate enough memory to run MyPhone. The solution is to close some of your applications or reboot your phone. Eventhough you meet this problem, you can go on operate MyPhone.
     
  • Security warning - certificate error
    When installing to S60 3rd phones, you may have to revise as this: tools-> settings-> App.mgr. -> optional-> settings: software installation (all), online certif. check (off).This will help you to solve and skip the "security warning - certificate error" pop-up.
     
  • How to find IMEI ?
    For Nokia apps, you need provide the IMEI via press: *#66#.